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FAQs

At Thousand Hills Vacations, we know there’s a lot about your Branson vacation planning that can be intense and stressful. We’re here to take some of that stress away. We know you may have questions about our amenities or the check-in process, how it all works, and so forth. This section is dedicated to helping you make the right decision about your Branson vacation planning.

If you still have questions that are unanswered after viewing this page, feel free to submit a quick Contact Us form or simply call us toll-free at (877) 262-0430.

  • What is your cancellation policy?

    We offer a full refund up to 7 days (two bedroom and smaller) or 14 days (three bedroom and larger) prior to Check-In, less the Reservation Fee charged at the time of booking. Inside of those date ranges, the full balance of the reservation is due and becomes fully non-refundable. Trip Insurance is available for purchase for added protection.

  • Where do I Check-In?

    Booking directly with Thousand Hills Vacations through this listing means you will have access to our on-site staff and will check in at our beautiful clubhouse, located at: 245 S. Wildwood Dr. Branson, MO 65616

  • What are your Check-In and Check-Out times?

    Check-In is at 4:00 PM on the day of arrival. Check-Out time is at 10:00 AM on the day of departure.

  • What are your nightly rental rates?

    Our nightly rental rates are dynamic and can fluctuate throughout the season based on occupancy and availability. Check out our always up-to-date Lodging section for exact availability and pricing on our units.

  • Do you allow pets?

    Unfortunately, while we would love to, our policies do not allow for any pets in our units unless they are an ADA-certified service animal.

  • Are there smoking units available?

    Our units are 100% non-smoking. Should a guest choose to smoke in the unit, an excessive cleaning fee will be applied to the reservation. See our terms & conditions for more info.

  • Is my credit card charged when I make a reservation online?

    Yes, a one night + tax deposit is taken to confirm all reservations, unless the reservation is made inside the cancellation window. When the 7-14 day cancellation window is reached, the balance of the reservation is due.

  • Do I get anything special for booking directly with the resort?

    Yes! You'll get unique access to all the amenities Thousand Hills Resort has to offer, including pool access, discounted rounds of golf, BBQ grills, 24-hour maintenance and staff, and on-site concierge service to help you plan and book your entire Branson vacation. Guest comfort and experience is our ultimate goal.

  • Is there Wi-Fi in the unit I'm renting?

    Yes - ALL of our units at Thousand Hills Vacations are equipped with in-room Wi-Fi and the network information and passwords will be in a black Guest Services binder you'll find in the unit after checking in.

  • Do you have monthly discounted rates?

    We do not typically offer monthly stays directly on our website, but please call us at (877) 262-0430 if you're interested in a monthly (or longer) stay for exact pricing.

  • Is the golf course available to the public?

    Yes, our course is available to our guests as well as to the public. Visit our Golf page for more information and to make tee times online.

  • What does a round of golf cost?

    Our golf rates vary by season and by time of day. Visit our Golf page for more information and to check availability. Also, please remember that as a resort guest, you'll be entitled to a special rate on golf while staying with us!

  • What attire is required? Are soft spikes required?

    All players are required to wear appropriate golf attire at all times. A shirt with a collar is required for men, no cut-offs, sweats, tank tops or clothing with offensive printing. Soft-spikes are preferred but not required.

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